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Brunch & Learn: Hospitality and customer service workshop at the chamber
The Howell Area Chamber of Commerce Foundation is hosting a special Brunch & Learn workshop on hospitality and customer service. The training program is sponsored by the Southeast Michigan Regional Skills Alliance for Hospitality and Tourism. The event takes place on February 17 from 7:30 to 11:30 a.m. at the chamber foundation building, 123 E. Washington Street in Howell.
Due to the length of the program, please note the time has been changed from the chamber’s usual Lunch & Learn schedule to a breakfast program.
Adopted by the Michigan Travel Commission as a state-wide initiative, it is presented in an interactive manner and in a four-hour session. The program has two main objectives:
- To review and practice the behaviors that provide exemplary customer service.
- Learn local facts, attractions, information and directions to provide visitors compelling reasons to visit the state of Michigan.
The training is based on the concept that visitors’ perceptions of any area are based on their contacts with people in that area. Their most frequent contacts are restaurant servers, hotel/ motel employees, transportation service employees, retail employees, gas station attendants and parks and recreation employees. Visitor expectations of these contacts are: friendliness and courtesy; attention to their needs/questions; attentive listening; information about services, events, attractions; and accurate directions that are simple and easy to follow.
“Business owners and employees need to understand how they can work together to deliver the kind of outstanding customer service that can have a positive impact on the local economy,” said Pat Convery, president of the chamber foundation. “This is a great opportunity for chamber members and small business owners throughout the community to enable front-line employees to understand and implement exceptional customer service.”
The Ambassador Hospitality Training program is a customized program for front-line employees in the state of Michigan. The program was developed as a regional collaboration between the Convention and Visitors’ Bureaus and Michigan Works! under the Southeast Michigan Regional Skills Alliance for Hospitality and Tourism, to foster skill development in Customer Service and to promote state and regional destinations for travel.
The cost to attend the program is $20, and includes materials and breakfast. To register for the Howell workshop on February 17, visit the online registration page at howell.org or call 517.546.3920. This program will also be offered at the Greater Brighton Area Chamber of Commerce on January 28. To register for the Brighton workshop, call 810.227.5086.
Office space available
A small office space is available for rent in the Howell Area Chamber of Commerce Foundation building, located at 123 E. Washington Street in Howell. The space is available now, and comes fully furnished. Amenities include use of conference and storage space, copy and mail facilities, kitchen, public parking, WiFi throughout the building, and more.
For details, contact Pat Convery at pconvery@howell.org or 517.546.3920.
Unemployment statistics
Unemployment Statistics
(not seasonally adjusted)
Local and statewide
Nov. 09 Oct. 09 Nov. 08 Livingston County 12.1% 13.2% 7.0% State of Michigan 14.1% 14.3% 8.7%
Source: Michigan Dept. of Labor and Economic Growth
Members Moving Forward
LAHRA James Goebel, co-founder of Menlo Innovations and affiliate of LAHRA, will present “Hiring Team Oriented People by Changing the Way You Interview.” The seminar will be held Tuesday, January 19 from 11:30 a.m. – 1 p.m. at Crystal Gardens – Livingston in Howell. To make reservations, visit livingstonhr.org.
Livingston Arts Council/The Opera House Livingston Arts Council/The Opera House is hosting its winter concert series, Acoustic Café, beginning Friday, January 15 at 7:30 p.m. Acoustic Café offers a mix of easy-listening musical entertainment including folk, jazz, new age and light rock that takes place at The Opera House in downtown Howell. For more information call 517.540.0065 or visit theoperahouse.us.
Livingston Co. Catholic Social Services Livingston Co. Catholic Social Services has changed its name to Livingston County Catholic Charities. The local organization is a member of the Catholic Charities USA national network. Services are available regardless of age, race, religion, gender, disability or financial ability. For more information contact Mark Robinson at 517.545.5944.
Livingston County United Way The Livingston County Homeless Continuum of Cares will host Community Connect Saturday, January 30 from 9 a.m. to 2 p.m. The free event helps those in need connect to information and services such as housing assistance, health screenings and legal consultation. Complimentary lunch and on-site professional childcare will be provided. No registration is required to attend. Businesses or persons interested in providing free services during the event may call Jody Buchholz at 517.552.2110, or Lindsay Beaudry at 517.552.7140.
The Livingston County Basic Needs Workgroup, including organizations such as the Livingston County United Way, OLHSA, The Salvation Army and LACASA, has produced a resource guide. The guide includes information on basic needs programs, on-line resources and a county-wide listing of food programs and pantries. To receive a copy call 810.494.3000, visit lcunitedway.org or co.livingston.mi.us/hscb.
Professional Engineering Associates, Inc. Professional Engineering Associates, Inc. of Howell has been named landscape architecture firm of the year by the Michigan Chapter of the American Society of Landscape Architecture. The Michigan based company has been in operation for over 60 years and is a full-service consulting firm. For more information call 517.546.8583 or visit peainc.com.
Pure & Simple Catering Pure & Simple Catering will host its grand opening Thursday, February 4, from 5 to 8 p.m. with a ribbon cutting at 6 p.m. The event will be held in the Johnson Center at Cleary University and include cocktails, hors d'oeuvres, facility tours and a drawing. For more information call 517.375.4564 or visit pure-simpleservices.com.
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